Privacy Policy

Welcome to www.grabhire.com.au (the “Website”), owned and operated by Grab Hire. These Terms and Conditions (“Terms”) govern your access to and use of our Website and services. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Website.

1. Definitions

  • “Grab Hire,” “we,” “us,” “our”: Refers to Grab Hire, the owner and operator of the Website.
  • “You,” “your”: Refers to the user or viewer of our Website.
  • “Website”: Refers to www.grabhire.com.au.
  • “Services”: Refers to the grab hire services offered by Grab Hire, including but not limited to stormwater maintenance & clearing, trench backfilling, material supply, and waste removal.
  • “Content”: Refers to all information, text, graphics, images, photographs, video clips, audio clips, data compilations, page layout, underlying code, and software that forms part of this Website.

2. Acceptance of Terms

Your access to and use of the Website is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Website.

3. Use of the Website

You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this Website by any third party. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within this Website.

4. Intellectual Property

All Content included on the Website, unless uploaded by Users, is the property of Grab Hire, our affiliates, or other relevant third parties. By continuing to use the Website, you acknowledge that such Content is protected by applicable intellectual property laws, including copyright, trademark, database rights, and other intellectual property rights. Nothing on this Website shall be construed as granting any licence or right to use any trademark, logo, or service mark displayed on the Website without the owner’s prior written permission.

You may not reproduce, modify, copy, distribute, or use for commercial purposes any Content without the written permission of Grab Hire.

5. Accuracy of Content (Images, Videos, Text)

While Grab Hire strives to ensure that the Content on this Website, including descriptions of Services, images, and videos, is accurate and up-to-date, we do not warrant its completeness or accuracy. The Content is provided for general information purposes only and does not constitute advice. Any reliance you place on such Content is strictly at your own risk. We reserve the right to change or update information and correct errors, inaccuracies, or omissions at any time without prior notice.

6. Service-Specific Terms

While these general Website Terms and Conditions apply to your use of the Website, specific services offered by Grab Hire (e.g., stormwater maintenance, trench backfilling, material supply, waste removal) may be subject to additional, specific terms and conditions. These service-specific terms will be provided to you directly at the time of engagement or quotation for the relevant service. In the event of a conflict between these general Website Terms and Conditions and any service-specific terms, the service-specific terms will prevail for that particular service.

7. Links to Other Websites

This Website may contain links to other websites that are not operated by Grab Hire. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Grab Hire shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites that you visit.

8. Disclaimers and Limitation of Liability

The Website and its Content are provided on an “as is” and “as available” basis without any warranties of any kind, either express or implied.
Grab Hire makes no warranty that the Website will be uninterrupted, timely, secure, or error-free, or that defects will be corrected.
To the maximum extent permitted by law, Grab Hire disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
In no event shall Grab Hire, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Website; (ii) any conduct or content of any third party on the Website; (iii) any content obtained from the Website; and (iv) unauthorised access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

9. Indemnification

You agree to defend, indemnify, and hold harmless Grab Hire and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Website, by you or any person using your account and password; b) a breach of these Terms; or c) any Content posted by you on the Website.

10. Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in Sydney, New South Wales, for the resolution of any disputes.

11. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

12. Changes to These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Website after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Website.

13. Contact Us

If you have any questions about these Terms, please contact us:

Website: www.grabhire.com.au
Email: info@grabhire.com.au
Phone: (02) 8074 3509

Last Updated: 24 May 2025

Welcome to www.grabhire.com.au (the “Website”), owned and operated by Grab Hire. This Privacy Policy outlines how Grab Hire (“we,” “us,” or “our”) collects, uses, protects, and discloses your personal information when you visit our Website, contact us, or engage our services.

We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).

1. Definitions

  • “Personal Information”: Information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
  • “Website”: Refers to www.grabhire.com.au.
  • “Services”: Refers to the grab hire services offered by Grab Hire, including but not limited to stormwater maintenance & clearing, trench backfilling, material supply, and waste removal.

2. Collection of Personal Information

We collect personal information in several ways:

Directly from you: When you:

  • Fill out a contact form on our Website.
  • Enquire about our Services via phone or email.
  • Request a quote or book a service.
  • Provide feedback or make a complaint.
  • Interact with us on social media.

From third parties: Occasionally, we may receive personal information from third parties, such as referrers or business partners, but only where it is lawful and reasonable to do so.
Automatically through Website usage: When you visit our Website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information is typically collected using cookies and similar tracking technologies (see Section 5).

3. Types of Personal Information We Collect

The types of personal information we may collect include:

  • Contact Information: Your name, phone number, email address, and postal address.
  • Service-Related Information: Details about the services you enquire about or engage us for, site access details, specific waste or material requirements, and project details.
  • Communication Records: Records of your communications with us (e.g., emails, phone call logs).
  • Technical Data: IP address, browser information, device information, and Browse activity (as mentioned in Section 2).

4. Purposes for Collecting, Holding, Using, and Disclosing Personal Information

We collect, hold, use, and disclose your personal information for the following purposes:

  • To provide our Services: To process your enquiries, provide quotes, schedule and deliver services, and manage your account.
  • Communication: To communicate with you regarding your enquiries, services, updates, and promotional offers (with your consent where required).
  • Service Improvement: To understand your needs and preferences, and to improve our Website, Services, and customer experience.
  • Marketing: To send you marketing and promotional materials about our Services that may be of interest to you, unless you opt-out.
  • Compliance: To comply with our legal obligations, resolve disputes, and enforce our agreements.
  • Website Analytics: To analyse Website usage, track user behaviour, and understand user demographics to enhance our online presence and marketing efforts.
  • Safety and Security: To ensure the safety of our operations, staff, and clients.

5. Cookies and Tracking Technologies

Our Website uses “cookies” and similar tracking technologies to enhance your experience and collect information about your Browse activities. Cookies are small data files placed on your device. We use cookies to:

  • Remember your preferences.
  • Analyse Website traffic and usage patterns.
  • Facilitate targeted advertising.

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

6. Disclosure of Personal Information

We may disclose your personal information to:

  • Our employees and contractors: Who need the information to perform their job functions related to providing our Services.
  • Third-party service providers: Such as IT service providers, marketing agencies, payment processors, and waste disposal facilities, who assist us in operating our business and providing our Services. These third parties are bound by confidentiality obligations and are only permitted to use your information for the specific purposes for which we disclose it to them.
  • Regulatory and law enforcement bodies: Where required by law or to protect our rights, property, or safety.
  • Potential business partners: In the event of a merger, acquisition, or sale of all or part of our business, subject to appropriate confidentiality arrangements.

We do not generally disclose personal information to overseas recipients. If a situation arises where this is necessary, we will take reasonable steps to ensure that the overseas recipient handles your personal information in accordance with the APPs.

7. Security of Personal Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes:

  • Implementing physical and electronic security measures.
    Using secure servers and encryption where appropriate.
  • Restricting access to personal information to authorised personnel only.
  • Regularly reviewing our security practices.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

8. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies. To do so, please contact us using the details below. We will respond to your request within a reasonable timeframe and will endeavour to provide access in the manner requested, where reasonable and practicable. We may charge a reasonable fee for providing access to your information, but not for making the request.

9. Making a Complaint

If you believe that we have breached the Australian Privacy Principles or mishandled your personal information, you have the right to make a complaint. Please contact us in writing using the details below. We will investigate your complaint promptly and will respond to you within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The “Last Updated” date at the top of this policy indicates when it was last revised. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Website after any modifications to this Privacy Policy will constitute your acceptance of those changes.

11. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or wish to access or correct your personal information, please contact us:

Business Name: Grab Hire
Website: www.grabhire.com.au
Email: info@grabhire.com.au
Phone: (02) 8074 3509
Location: Sydney, New South Wales, Australia

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